Effective Date: August 28, 2026
Welcome to Neli LLC, doing business as Neli ("Neli," "we," "us," or "our"). These Terms and Conditions ("Terms") govern use of Neliusa.com and purchases through the Website. By using the Website, creating an account, or purchasing products, you agree to these Terms.
1. About Neli
Neli LLC, doing business as Neli, operates an online store offering products that may include consumer electronics, drones, wireless headphones, toys, clothing, home décor, and other merchandise.
2. Eligibility
By using the Website or making a purchase, you represent that you are legally able to enter into a binding agreement and that information provided to Neli is accurate and complete.
3. Customer Accounts
Customers may create accounts. First name, last name, and email may be required; phone number may be optional. Customers are responsible for accurate information and account security. Neli may suspend or terminate accounts for fraud, unlawful activity, abuse, or violation of these Terms.
4. Products and Product Information
We make reasonable efforts to provide accurate descriptions, images, specifications, pricing, and availability, but cannot guarantee all information is error-free or current. We may correct errors and change availability.
5. Orders
An order is an offer to purchase. An order is not necessarily accepted until confirmed. Neli may refuse, cancel, or limit orders for availability, pricing errors, suspected fraud, unauthorized transactions, incorrect information, shipping restrictions, technical errors, or other legitimate business reasons. If a paid order is cancelled, any applicable refund will be processed through the applicable payment method or provider.
6. Pricing and Taxes
Prices may change without notice. Applicable taxes, shipping charges, and other fees may apply. Obvious pricing errors may be corrected and affected orders may be cancelled where appropriate.
7. Payment
Neli accepts online credit and debit card payments through available online-store payment services. Payment processing may be provided by GoDaddy and/or third-party processors. Customers must be authorized to use the payment method.
8. Shipping and Delivery
Customers must provide accurate shipping information. Shipping times may vary. Delivery estimates are not guaranteed unless specifically stated. Neli is not responsible for delays outside its reasonable control, including carrier delays, weather, natural disasters, government actions, or other unforeseen events.
9. Returns, Refunds, and Exchanges
Returns, refunds, exchanges, cancellations, and other adjustments are subject to Neli's Return and Refund Policy, which is incorporated into these Terms. Nothing limits rights that cannot legally be waived.
10. Product Warranties
Some products may include manufacturer warranties. Unless expressly stated, Neli does not create or provide a manufacturer's warranty. Non-waivable legal protections are not excluded.
11. Electronics, Drones, and Other Products
Customers are responsible for using products according to instructions, warnings, safety information, and applicable laws. Drone users are responsible for applicable federal, state, and local requirements.
12. Website Use
Users may not violate laws, commit fraud, gain unauthorized access, interfere with security, introduce malicious code, scrape without authorization, impersonate others, use the Website unlawfully, or abuse/harass Neli personnel or customers.
13. Intellectual Property
Website content may include text, photographs, graphics, logos, descriptions, designs, trademarks, and other materials. Neli-owned content may not be reproduced, distributed, modified, sold, publicly displayed, or commercially exploited without authorization, except as permitted by law.
14. Customer Communications and Submissions
Customers must provide accurate information through the Contact Us form and may not submit unlawful, threatening, abusive, fraudulent, or infringing content.
15. Promotional Communications
Customers may opt in to promotional emails and may unsubscribe at any time. Transactional communications may continue.
16. Third-Party Services
The Website may rely on GoDaddy, payment processors, shipping providers, communication providers, advertising providers, and other third parties, each of which may have its own terms and policies.
17. Privacy
Use of the Website is also subject to Neli's Privacy Policy, which is incorporated into these Terms.
18. Website Availability
Neli does not guarantee uninterrupted, error-free, secure, or continuously available Website operation.
19. Disclaimers
To the maximum extent permitted by law, the Website and content are provided on an "as available" basis. Non-waivable rights and protections are not excluded.
20. Limitation of Liability
To the maximum extent permitted by law, Neli will not be responsible for indirect, incidental, special, consequential, or punitive damages, except where prohibited by law.
21. Indemnification
To the extent permitted by law, customers are responsible for losses, claims, damages, liabilities, and reasonable expenses resulting from unlawful Website use, violation of these Terms, or violation of another person's rights.
22. Governing Law
These Terms are governed by applicable California law, without regard to conflict-of-law principles, except where applicable law requires otherwise.
23. Changes to These Terms
Neli may update these Terms and will update the Effective Date. Continued use after changes may constitute acceptance to the extent permitted by law.
24. Severability
If a provision is unlawful, invalid, or unenforceable, the remaining provisions continue to apply to the fullest extent permitted by law.
25. Entire Agreement
These Terms, Privacy Policy, Return and Refund Policy, and incorporated policies constitute the agreement concerning Website use, except where additional terms apply.
26. Contact Neli
Neli
Email: nelicustomerassistance@gmail.com
Website: Neliusa.com
Effective Date: August 28, 2026
Thank you for shopping with Neli. This Return and Refund Policy explains when products purchased through the Neli online store may be returned, exchanged, or refunded.
1. Return Period
Customers may request a return within 14 business days of the date the order was delivered. The customer must contact Neli within the applicable period and provide information necessary to identify the order. Certain products may have additional requirements. Non-waivable rights are not limited.
2. Eligibility for Returns
Generally, products must be returned within the 14-business-day period, in the condition required by the listing, with included accessories/parts/manuals when applicable, original packaging when reasonably available, and proof of purchase or other identifying order information.
3. Items That May Not Be Eligible for Return
Examples may include products identified as non-returnable, personalized/customized products, products used/damaged/altered/modified by the customer, products missing essential parts, products damaged through improper use, certain hygiene-sensitive products, products that cannot legally be returned or resold, and items identified as final sale. Restrictions should be disclosed before purchase when reasonably possible.
4. Damaged, Defective, or Incorrect Items
If an item is damaged during shipping, defective, missing parts, significantly different from the description, or the wrong item, contact Neli as soon as reasonably possible. Neli may request order information, a description, photographs, or other documentation. Depending on circumstances, Neli may provide a replacement, repair, refund, return, or another appropriate solution.
5. Change-of-Mind Returns
A change-of-mind return may be eligible if the product meets the policy requirements and the request is within the 14-business-day period. Unless otherwise stated, the customer may be responsible for return shipping costs.
6. Return Shipping
For approved returns, Neli will provide instructions. Depending on the reason, the customer may pay return shipping or Neli may provide/reimburse reasonable return shipping. Customers should not send products to an unauthorized address.
7. Return Condition
Customers must take reasonable care of products while in their possession. Returned products may be inspected. Where permitted by law, Neli may decline a return, reduce a refund, charge for missing parts/damage, or offer another appropriate resolution when return requirements are not met.
8. Refunds
After an approved return is received and inspected, Neli will determine eligibility. Approved refunds will generally be issued to the original payment method. Processing time depends on the payment processor, bank, or financial institution.
9. Refund Amount
Unless otherwise required by law, an approved refund may include the product purchase price. Original shipping charges may not be refundable for certain change-of-mind returns unless otherwise stated or required by law.
10. Exchanges
For eligible defective, damaged, incorrect, or otherwise qualifying products, Neli may offer a replacement if available. If unavailable, another resolution such as a refund may be offered.
11. Order Cancellations
Customers should contact Neli as soon as possible. An order may be cancelled if it has not been processed or shipped. Once processed or shipped, the customer may need to follow the return procedure.
12. Lost or Damaged Shipments
Customers should contact Neli about lost or damaged packages. Neli may request order, shipping, delivery, and photographic information and may work with the shipping provider to investigate.
13. Products With Manufacturer Warranties
Some products may include manufacturer warranties with separate terms and claim procedures. Manufacturer warranties are separate from this policy unless otherwise stated.
14. Electronics and Drones
Certain electronics, drones, batteries, and other products may have additional return requirements. Products damaged through misuse, unauthorized modification, improper installation, water damage, physical damage, or other customer-caused damage may not qualify for return or refund where permitted by law. Customers should follow manufacturer instructions, safety warnings, and applicable laws.
15. Final-Sale Products
Products identified as Final Sale, Non-Returnable, or subject to special return conditions may not be eligible except where required by law. Restrictions should be disclosed before purchase.
16. How to Request a Return or Refund
Contact nelicustomerassistance@gmail.com and include full name, order number, email associated with the order, product name, reason for the request, and photographs or other information when appropriate.
17. Fraudulent or Abusive Return Activity
Neli may investigate suspected fraudulent or abusive return activity, including false claims, repeated fraudulent requests, returning a different product, intentionally damaging products, or other fraudulent conduct, subject to applicable law.
18. Legal Rights
This policy does not limit consumer rights, warranties, remedies, or protections that cannot legally be waived under applicable law.
19. Changes to This Policy
Neli may update this policy and will update the Effective Date.
20. Contact Neli
Neli
Email: nelicustomerassistance@gmail.com
Website: Neliusa.com
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