Privacy Policy

Effective Date: August 28, 2026

Neli LLC, doing business as Neli ("Neli," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website and online store.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices you may have regarding your information.

1. Information We Collect

We collect information that customers provide when creating an account, placing an order, contacting us, or otherwise using our website.

Customer Account Information

Customers may create an account. When creating an account, customers may be asked to provide first name, last name, email address, and an optional phone number.

Order and Shipping Information

When customers place an order, we collect information necessary to process and fulfill the order, which may include name, shipping address, email address, phone number, products purchased, and order information.

Contact Information

Customers may contact Neli through our website's contact form, which asks for name, email address, and message.

2. Payment Information

Customers can make purchases using credit or debit cards. Online payment processing and related payment services are provided through GoDaddy and/or payment service providers used by GoDaddy. Neli does not intentionally collect or store complete credit or debit card numbers on its own systems.

3. How We Use Personal Information

We may use information to create and maintain accounts; process and fulfill orders; arrange shipping; provide customer service; respond to inquiries; communicate about orders; send transactional communications; send promotional emails when customers opt in; maintain and improve the website; protect against fraud or unauthorized activity; and comply with applicable laws.

4. Promotional Emails

Customers may voluntarily subscribe to promotional emails. These may include products, sales, discounts, special offers, new products, and store announcements. Customers may unsubscribe at any time using the unsubscribe option or by contacting nelicustomerassistance@gmail.com. Transactional communications may still be sent.

5. Order and Service Notifications

Information provided during an order may be used for order-related and service-related communications, including shipping and delivery information. GoDaddy and supporting service providers may provide the technology used for these communications.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, maintain account or shopping-cart functionality, and understand how the website operates. GoDaddy and supporting service providers may also use such technologies.

7. Google Advertising

Neli may use Google advertising services to advertise its products and online store. Neli may use generic advertisements and does not intentionally create personalized advertisements based on an individual customer's browsing activity. However, Google or other advertising providers may use cookies, identifiers, measurement technologies, or other technologies in connection with advertising services.

8. Information Sharing

Neli may share personal information when reasonably necessary to operate the online store and provide products and services. Service providers may include GoDaddy, payment processors, shipping and delivery providers, email and communication providers, website technology providers, security/fraud-prevention providers, and advertising providers such as Google. Information may also be disclosed when required by law or reasonably necessary to protect Neli, customers, the website, or others.

9. Information We Do Not Sell

Neli does not sell customers' personal information for money.

10. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No electronic system can be guaranteed to be completely secure.

11. Data Retention

We may retain personal information as reasonably necessary for legitimate business purposes, including accounts, orders, customer service, business records, fraud prevention, disputes, legal requirements, and enforcement of agreements and policies.

12. California Privacy Rights

Neli may be subject to California privacy laws. Depending on whether and how those laws apply, California residents may have rights concerning access, deletion, correction, opt-out of certain sales/sharing, limits on certain sensitive-information uses, and equal treatment. Requests may be submitted to nelicustomerassistance@gmail.com. We may verify identity before fulfilling requests.

13. Children's Privacy

Our website is not intended for children under 13. Neli does not knowingly collect personal information from children under 13.

14. Third-Party Websites and Services

Our website may contain links to or use third-party services. Neli does not control the privacy practices of third-party services it does not own or operate.

15. Your Choices

Depending on applicable law, customers may be able to access or update account information, request access/deletion/correction of certain information, unsubscribe from promotional emails, and contact us with privacy concerns.

16. Changes to This Privacy Policy

Neli may update this Privacy Policy from time to time and will update the Effective Date.

17. Contact Us

Neli

Email: nelicustomerassistance@gmail.com

Website: Neliusa.com